Congratulations!

Dear Service Manager:

Your Dealership Earned the Professionals “Fixed First Visit Award” based on an overall FFV score of 96.3 for 2023.

This achievement reflects your dealership’s consistent dedication to delivering the highest level of service in the industry. Customer retention is more essential than ever today, and we want to thank you and your staff for emphasizing how important it is.

Your official 2023 FFV Award Winner banner will be delivered to you soon. Don’t keep it a secret. Proudly display it for your customers to see. It will increase their trust and confidence in your team.

Now is the time to celebrate! Please make plans to gather your entire team for a banner presentation ceremony with your District Parts and Service Manager.

Congratulations once again on this noteworthy achievement. We wish you continued success throughout the year.

Sincerely,

Joshua Stone
Assistant Vice President
Parts. Service and Technical Operations
American Honda Motor Co., Inc.