2024 Fixed First Visit Award Winner

Dear Service Manager:

Congratulations! Your Dealership Earned the Professionals "Fixed First Visit Award" with an overall FFV score of 96.7 for 2024. Additionally, congratulations on meeting the required number of certified service technicians for your dealership.

This achievement reflects your unwavering dedication to delivering the highest level of service in the industry and demonstrates your commitment to excellence. In today's competitive landscape, customer retention is more crucial than ever, and we deeply appreciate your team's commitment to this priority.

Your official 2024 FFV Award Winner banner, now including special wording to highlight your dealer certification achievement for service technicians, will be delivered to you soon. Don't keep it a secret. Proudly display it for your customers to see. It will increase their trust and confidence in your team.

Now is the time to celebrate! Please make plans to gather your entire team for a banner presentation ceremony with your District Parts and Service Manager. Celebrate! You earned it!

Congratulations once again on this noteworthy achievement. We wish you continued success throughout the year.

Sincerely,
Joshua Stone
Assistant Vice President
Parts, Service & Technical Operations
American Honda Motor Co., Inc.