2024 Customer Service Experience Award

Dear Service Manager:

Congratulations! Your Dealership Earned the Professionals "Customer Service Experience Award" with an overall CSE score of 92.9 for 2024. Additionally, congratulations on meeting the required number of certified service advisors for your dealership.

This achievement reflects your unwavering dedication to delivering the highest level of service and customer treatment in the industry and demonstrates your commitment to excellence. In today's competitive landscape, customer retention is more crucial than ever, and we deeply appreciate your team's commitment to this priority.

Your official 2024 CSE Award Winner banner, now including special wording to highlight your dealer certification achievement for service advisors, will be delivered to you soon. Don't keep it a secret. Proudly display it for your customers to see. It will increase their trust and confidence in your team. Now is the time to celebrate!

Please make plans to gather your entire team for a banner presentation ceremony with your District Parts and Service Manager. Celebrate! You earned it!

Congratulations once again on this noteworthy achievement. We wish you continued success throughout the year.

Sincerely,
Joshua Stone
Assistant Vice President
Parts, Service & Technical Operations
American Honda Motor Co., Inc.